Refund Policy

Thank you for shopping with us at The Creative Coast Studio. We strive to provide high-quality digital downloads and ensure your satisfaction with our products. However, if you are not entirely satisfied with your purchase, we are always here to help. Please review our Refunds Policy outlined below. 

1.1 Due to the nature of digital downloads, we generally do not offer refunds or exchanges. Once a digital item has been purchased and downloaded, it cannot be returned or refunded unless there are exceptional circumstances as outlined below.

2.1 We may consider issuing a refund or exchange under the following exceptional circumstances:
a. Duplicate Purchase: If you accidentally purchased the same digital item multiple times, we will refund the duplicate purchase(s) upon verification.
b. Technical Issues: If you experience technical difficulties that prevent you from downloading or accessing the digital item, we will work with you to resolve the issue or provide an alternative solution.
c. Defective or Corrupted File: If the digital item you downloaded is defective or corrupted, rendering it unusable, we will gladly provide a replacement or issue a refund.

3.1 To request a refund under exceptional circumstances as mentioned above, please contact our customer support team within 14 days of the purchase date, providing the following details:
a. Your name and email address used for the purchase.
b. Order number or transaction ID.
c. Detailed explanation of the exceptional circumstance for the refund request.

4.1 Once we receive your refund request, we will review it to determine if it meets the exceptional circumstances criteria for a refund.
4.2 If your request is approved, we will initiate a refund to your original payment method within a reasonable period.
4.3 Please note that depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.

5.1 Please note that the Refunds Policy outlined above is specific to digital downloads offered by The Creative Coast Studio. It does not apply to our services, including web design, social media management, and other personalized services.

When engaging in our services, a separate contract will be signed between The Creative Coast Studio and the client, outlining the terms, deliverables, and payment agreements. Any refunds or cancellations related to services will be governed by the terms specified in the contract.

If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team with the subject heading "REFUND REQUEST" at: [email protected]

We are committed to ensuring your satisfaction with our digital downloads and will do our best to address any issues you may encounter.

This Refunds Policy is effective as of 20th May 2023. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be reflected on this page.


Exceptional Circumstances for Refunds

Refund Request Procedure

Refund Processing

Refund Eligibility for Digital Downloads

Exclusion of Refund Policy for Services